How do I claim warranty for products purchased online?

For products purchased through the official website, you can follow the steps below to apply for warranty:
1. You need to confirm whether the product is under warranty. If you're not sure, contact customer service for assistance.
2. Send an email to the Mevol customer service team ( to submit a warranty claim or contact customer service for assistance.
3. All warranty applications must provide proof of purchase/order number and product serial number. To ensure that your application can be handled promptly, you must submit the relevant information when making the claim.
4. The Mevol customer service team will reply in detail to your warranty claim as soon as possible.